Frequently asked questions about pets
About your dog, cat and small animal
Does my dog need a coat?
Not every dog needs a coat. Small dogs, older dogs, dogs with a short or thin coat and dogs that have just been clipped get cold more quickly. In wet and cold weather, a dog coat keeps them warm and dry. Make sure the coat fits well and your dog can move freely.
Collar or harness: which should I choose?
A harness spreads the pressure across the chest and shoulders, making it comfortable for dogs that pull, small dogs and dogs with sensitive airways. A collar is handy for attaching an ID tag and suits dogs that walk nicely on the lead. Many owners use both.
How do I choose the right size basket?
Measure your dog from nose to base of tail while lying down and add 15 to 20 centimetres. If your dog likes to sleep curled up, a round bed with a raised edge can be ideal. If he prefers to stretch out, choose a large cushion or dog mattress.
Should I also treat for ticks and fleas in autumn and winter?
Yes. Ticks are active as soon as it is above about 7 degrees, so often until well into autumn and, in mild weather, even in winter. Fleas actually thrive in a heated home. Year-round protection is therefore a sensible choice.
Why is a scratching post important for my cat?
Scratching is natural behaviour: it keeps your cat's claws in condition, lets her stretch and mark her territory. A sturdy scratching post in a central spot stops her from scratching your furniture. A tall scratching post with resting platforms also gives her a safe lookout.
How big should my rabbit's hutch be?
Rabbits need plenty of space to run and stand up on their hind legs. Choose a spacious hutch and combine it with a run, so your rabbit can exercise every day. Provide a hideaway, fresh hay and always fresh water.
Ordering and delivery
Where is my order?
Track your parcel via "Status of my order" at the bottom of the page. You'll also receive an order number by email.
When will my order be delivered?
Order before 21:00 and we ship the same day. We usually deliver within 1–3 working days.
How do I return something?
You have 30 days to return your order. Register your return in our returns portal and follow the steps.